Ascend Intelligence is operated by Ascend Intelligence Pty Ltd (ACN 702 570 974, ABN 57 702 570 974) ("Ascend", "we", "us"). We respect your privacy. This policy explains how we collect, use, store, and protect personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We collect the information you choose to give us. Through the contact form on this site, that is your name, email address, the topic you select, and the message you send. Through the client portal, mobile application and related platform services, we hold the artefacts, briefs, notes, account details and access information created during an engagement. Our web hosting may also record standard technical logs such as IP address and browser type.
We use your information to respond to your enquiry, deliver and administer engagements, operate the client portal, mobile application and related platform services, and communicate with you about work you have asked us to do. We do not sell your information, and we do not use it for advertising.
We disclose information only to the service providers that help us run the business, for example our infrastructure and email providers, and only as needed to deliver our services. Where required, we may disclose information to comply with the law. Some providers may store data outside Australia; we take reasonable steps to ensure they protect it to a comparable standard.
Information is held in reputable cloud services and protected with access controls and encryption in transit. No system is perfectly secure, but we take reasonable steps to protect information from misuse, loss, and unauthorised access.
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations we have to retain records. Email info@ascendintelligence.tech and we will respond within a reasonable time.
For any privacy question or complaint, contact us at info@ascendintelligence.tech. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
This policy is provided in good faith as a general statement of our practices and does not constitute legal advice. We review it from time to time; the current version applies.